Responsible Gaming
Gambling Should Be Entertainment
At Grosvenor Casino, we believe gambling should be enjoyed as a form of entertainment only. It is never a reliable way to earn money or solve financial problems. Please gamble responsibly and within your means.
Only spend what you can afford to lose, and never chase losses. If you feel your gambling is becoming a problem, help and support are available.
Age Verification
Gambling is only legal for individuals aged 18 years or older in Great Britain. We are committed to preventing underage gambling. If you are under 18, please do not attempt to access gambling services.
Grosvenor Casino strictly verifies the age and identity of all customers before allowing play.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone else, it may indicate a gambling problem:
- Gambling with money you cannot afford to lose
- Constantly thinking about gambling or past gambling experiences
- Chasing losses by gambling more to try to recover money
- Hiding your gambling from family, friends, or colleagues
- Neglecting work, education, or family responsibilities due to gambling
- Feeling anxious or irritable when trying to reduce gambling
- Lying about the extent or time spent gambling
- Borrowing money to fund gambling
- Experiencing relationship problems due to gambling
- Failed attempts to stop or reduce gambling
If you experience any of these signs, please seek help immediately.
Self-Help Tools & Responsible Gaming Features
Grosvenor Casino and most licensed operators provide tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe
- Loss Limits: Set a maximum amount you are willing to lose
- Time Limits: Set reminders or automatic session timeouts
- Reality Checks: Receive periodic notifications during play to remind you how long and how much you've been gambling
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing gambling services
- Account Closure: Permanently close your account if needed
For Grosvenor Casino specific responsible gaming tools, please visit their website or contact their customer support team.
Support Organizations & Resources
If you or someone you know needs help with problem gambling, the following organisations provide free, confidential support:
United Kingdom
- GamCare – Free advice and support for problem gamblers and their families
www.gamcare.org.uk
Helpline: 0808 8020 133 (free, confidential, 24/7) - GamStop – The National Self-Exclusion Scheme for online gambling
www.gamstop.co.uk
Allows you to self-exclude from all UK-licensed online gambling operators - Gamblers Anonymous – Peer-support meetings and mutual aid
www.gamblersanonymous.org.uk - National Debtline – Debt advice for those affected by problem gambling
www.nationaldebtline.org
International Resources
- Australia – Gambling Help Online
www.gamblinghelponline.org.au - Canada – Responsible Gambling Council
www.responsiblegambling.org - United States – National Council on Problem Gambling
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Telephone Counselling: 0800 1 372 374 (free, confidential)
Need Help? Take Action Today
If you are concerned about your gambling or that of someone close to you, please seek help immediately. There is no shame in asking for support – many people have successfully overcome problem gambling with professional help.
Contact one of the organisations listed above to speak with a trained advisor. They are free, confidential, and available to support you.
Your wellbeing is important. Help is available, and recovery is possible.
This information is provided for educational purposes. Grosvenor Casino is committed to promoting responsible gambling in accordance with UK Gambling Commission regulations. For the most current information on Grosvenor Casino's responsible gaming policies, please visit their official website or contact their customer support team directly.